An error occurred during the search order.

PYH · 2023-08-03T08:20:05+00:00

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PYH

[Problem]

When I search for a purchase ticket history in SBB website, I got an error.
[Error: An error occurred while processing your query.]

2. Also, I can’t load my tickets through the SBB App.
[Error code: TIF-2000]

In June, I completed the purchase of “Saver Day Pass” and received a ticket by e -mail.
But I don’t know why it doesn’t work right now.
In order to solve the problem, I tried to remove and reinstall apps, delete website cookies,
renew my profile, and connect to various devices. But an error is occurring.

If you have similar experiences and solutions, please advice.

Thank you.

RahelW

Hello PYH

If it is not possible to show your Saver Day Pass on the application, you can still show the PDF ticket which you have received by email right after your purchase.

I apologize for the inconveniences an wish you an excellent day.

Kind regards, RahelW