So how do I find my customer number on my Swiss Pass?

Vijaymahajan370

Hi all, thanks to this subreddit was able to figure out the best pass for my trip to Switzerland. I want to set it on as a mobile ticket in the app, I have a SBB account but I’m unable to make a Swiss Pass account as it keeps asking for my customer number. As I only have the paper PDF, I don’t see a customer number on there. I’ve tried the numbers that are on there with no luck. I also wanted to reserve some seats on a Golden Pass train, which I don’t know if I can do if I don’t have the Swiss Pass account.

VlaznimA

Hello Vijaymahajan370

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

Samanthayhq

VlaznimA

Hi,

I have the 15 day pass and can’t find the customer number to add to the SBB app. There is no number under my birthdate too.

Windward

VlaznimA What the heck is a Swiss Provisonal Pass? I was given a ‘ticket’, however there is NO customer number on it. Why is this such a big problem???!!!???? Geez…

jcouture1982

VlaznimA Is there a number to call from the United States? I need my customer number.

Karena

VlaznimA I can’t even call any of the customer contact numbers? The above number says I don’t need to dial 0 first when I don’t I get the message I can’t connect. AT&T assured me there is nothing on my phone preventing me from calling Switzerland. How can I get my customer number?

Cook_327

Reply to deleted content.

Thank you for your help.

Please keep giving us guidance like this and we will be happy customers of yours.

NicolasK

Hi Samanthayhq

Thank you for the request

Unfortunately, I can’t help you with this communication channel.
We don’t have the information. Please contact our hotline directly under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.

I wish you Happy Holidays.

Best regards
NicolasK

Syaja

Reply to deleted content.

How did you resolve your issues?

raquelfrometaur

Hello! The same happened to me. The only way to get the customer number is contacting the company by phone?

Thanks in advance.

RahelW

Hello @jcouture1982

Please use this online form to contact us.

I wish you an awesome day.

Regards RahelW