Thank you for your request.
When a refund is accepted according to the tariff, you do not receive a reply. The refund is made manually. If the request is refused, for one reason or another, we will send you always a reply.
For data protection reasons, we do not have information about our customers’ orders via Community. I advise you to contact our hotline directly at 0848 44 66 88 (CHF 0.08/min) or from abroad at
+41 51 225 78 56
Thank you for your understanding and have a nice day.