Refund request

iancramb · 2023-07-28T14:14:42+00:00

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iancramb

I submitted a refund request in April, followed up three times but never received a reply (or refund). Now I receive an automated message saying case closed but no one ever replied?
can anyone help?

NicolasK

Hi iancramb

Thank you for your request.

When a refund is accepted according to the tariff, you do not receive a reply. The refund is made manually. If the request is refused, for one reason or another, we will send you always a reply.

For data protection reasons, we do not have information about our customers’ orders via Community. I advise you to contact our hotline directly at 0848 44 66 88 (CHF 0.08/min) or from abroad at
+41 51 225 78 56

Thank you for your understanding and have a nice day.

Kind regards
NicolasK