Good afternoon HelloSwiss
Thank you for your query.
After submitting the refund request, a message will appear that we have received your request. This will be checked and if the conditions of the refund are met, you will receive the money within the next few days.
For more information please contact our Railservice: +41 (0) 848 44 66 88 (CHF 0.08/min).
I wish you a nice day.
Kind regards,
AferditaS