Michelleepy Hi, I have purchased point to point tickets for my family but would like to change the date. May I exchange the tickets online; or do I have to apply for refund and purchase new tickets? Thanks a lot!
GiorgiaB Hello Michelleepy Thank you for your query. Please fill in the refund request form on the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html. I wish you a nice weekend Giorgia B