I am sorry to hear that you accidentally bought the wrong ticket and that the answer to your question was not to your satisfaction. However, we do not like begging.
@AuroraD has provided the correct information, there is no other solution to it. Supersaver tickets are very inexpensive yet come with the restriction that they are neither exchangeable nor refundable - this is clearly stated when purchasing the ticket - see the screenshot. And, all customers are treated equally in what concerns refunds of Supersaver tickets:
- A Supersaver ticket can only be refunded provided you buy a new normal ticket for the same person, same date, same route, same class - not for another date. This is clearly stated in the Terms & Conditions.
- A conversion of an existing Supersaver ticket into a normal ticket by paying the difference is not possible either.
My advice: be careful when buying tickets and reconfirm their correctness before finalising the purchase. If you need help purchasing a ticket, and you want to reconfirm if it is the correct ticket, simply drop us a line here, we are there to assist.