Swiss Travel Pass 15 days

Lowella2023 · 2023-07-25T18:08:58+00:00

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Lowella2023

Hello, I have just purchased a Swiss Travel Pass for 15 days online for my family but have not received any confirmation email nor does it show on my profile in Orders or Tickets. The money is however been taken from my account. I am due to travel to Switzerland on 28th and would like to sort this asap

Please could you look into this asap.

Kid regards

Lowella

RolandP

Hello Lowella2023

Kindly check your credit card account. It is very likely that the reserved amount has again been released.

If you have not received an e-mail, and you are certain to have correctly entered the e-mail address, and it did not end up in the Spam folder, the transaction failed.

Transactions from Overseas often fail because people use credit cards which do not support the security standards for online shopping applicable in Europe. For a successful payment you should use a credit card that supports 3D secure.

In addition, today, the SBB were facing a technical problem with ticketing system. It could be another reason why the ticket purchase dis not work.

Do you wish to buy the Swiss Travel Pass? Should the problem with the purchase persist, you can buy the Swiss Travel Pass also from the Switzerlsnd Travel Center, STC:

https://switzerlandtravelcentre.com/en/che/ticket/swiss-travel-pass

The STC is a joint-venture of SBB and other Switzerland tourism companies. Passes bought with STC cannot be displayed in the SBB Mobile app, though.

Best regards,
Roland

Lowella2023

RolandP

Hi Roland,

Thank you for the response. I have checked my account but haven’t received anything back. I am not sure what to do as all the customer service numbers are not working. 0041848446688 nor the one which allows you to call from outside switzerland - 0041800007102. its just says its not configured. Where as any other number in switzerland is going through.

Kind regards

Lowella

RolandP

Hello Lowella2023

Try the international number: +41 51 225 78 00.

It may take multiple hours to release the money. You could also contact your credit card bank to see if the payment was successful or not.

Kind regards,
Roland

Lowella2023

RolandP

Hi Roland,

Tried this number too but same message that it is not configured. I feel there is something wrong with the website.. 😞 and am going to be charged a huge amount but not get the service.

Kind regards

Lowella

RolandP

Lowella2023

I just called the number and it works perfectly fine.

If you bought with sbb.ch, this is indeed a trusted service! Are you certain to have bought it from sbb.ch?

SBB can verify your purchase knowing your e-mail address, but please do not post it here, you have to call.

Kind regards,
Roland