I applied for the Half-Fare travelcard on 28/9/2019(Saturday), and my classmate applied for on 28/9. However, my classmates have received the Half-Fare travelcar on 4/10, and I have not received it.
I am very worried because the card involves personal information.
I am a foreigner, my English is not very good, and telephone communication is a bit difficult. Could anyone help me?