I request a refund for the duplicate purchase.

KIMSUMIN99 · 2023-07-23T15:15:13+00:00

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KIMSUMIN99

Hi, I’m Sumin Kim.

10 minutes ago, I booked a ticket for Interlaken to Milano on October 16 (11:40).

I just realized that I booked the wrong date and we already booked Swiss pass.

So we don’t have to book this ticket.

I’m sorry.

Would you refund this ticket for me?

SBB Admin: personal data deleted. Reason: SBB Community is a public forum

Thank you

AuroraD

Hello KIMSUMIN99

We can’t refund you that through community. Please call us on the following number 0848 44 66 88 (CHF 0.08/Min) or if you are from abroad +41 51 225 78 00.

If you have bought the Swiss Travel Pass its’ only valid for Switzerland. You need a ticket from the border to Milano.

Have a nice day. Greetings, AuroraD.

KIMSUMIN99

AuroraD

Okay, I got it.

Then is it possible to change the date of the train we reserved from the 16th Oct to the 15th Oct?

We mistook the schedule and made a mistake with the Swiss Travel Pass and train reservation.

So if it is possible to change the date of the section, I would like to change the Swiss pass schedule and enjoy the trip to Switzerland.

I’m begging you