I mistakenly bought the train ticket

Jinhyeok

I AM SO SORRY.MISTAKE, HELP ME (3).jpg

IAM KOREAN.

I did not even get to Switzerland.

I mistakenly bought the train ticket about August 5th’s ticket

order no is 498284888(mistake). please help me.

My SBB ID is imjinhyeok@nate.com

Please have mercy on me. In order for me to get a refund.

I am a poor person.

help me.

JulieL

Hello Jinhyeok

For all refund requests, please complete the refund form via the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html.

I wish you a pleasant afternoon.

Best regards

JulieL

Bintou

JulieL

Hi Julie,

The same just happened to me, I was checking the variousnoptions when my finger mistakenly pressed the ‘purchase’ button.

I believe you should enhance the app and add a “confirm” button before accepting the purchase.

Many Thanks

JulieL

Hello Bintou

Thank you for your request.

You can activate the purchase confirmation with Touch ID under “Settings”, then “Other settings”. For the refund request, please click on the link above.

I wish you a nice afternoon.

Best regards,
JulieL