Thank you for the clarification.
Yes, I wish to start my Swiss Travel Pass validity on the 28th of July; whilst purchasing it, I put 18th of July for 8 consecutive days
They have submitted my refund; however I did not receive my money back yet, and I am residing in the UAE. Do you happen to know how long it takes to receive the refund?
Also, when they submitted my refund, they gave me less than what I initially paid from my currency