Ticket purchased and credit card charged. Didnt receive ticket

sujung

I just purchased a supersaver ticket from Bern to Brig by my mastercard

and I got the message about that order was confirmed.

But I didn’t get e-mail about order confirmation of my journey

and My SBB app says my ticket could not be loaded.

Please let me know how can i get my ticket properly.

If there were some errors during my purchasing steps, Please refund this.

Waiting for your fast answer

thanks

SandraI

Hi sujung

Please send the following information to ticketshop@sbb.ch so that we can verify the case:

- Means of payment (e.g. Mastercard, VISA, Postfinance, monthly invoicing, REKA etc):
- What are the first six digits and the last four digits on your credit card:
- Amount in CHF:
- Order date / time:
- E-Mail address (with which you have ordered the ticket):
- Name of orderer:

Kind regards
SandraI