Easy Ride - forgotten check in but already travelling on 24h day pass

KH1954783 · 2023-07-19T06:13:19+00:00

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KH1954783

I was recently travelling and on my last journey forgot to check in. By that time I was already eligible for a 24h ticket using Easy ride for several journeys during the day. I know I was eligible because in the expired tickets it shows when the journeys become 0 cost. Unfortunately there was ticket control and as my stop coming next, I did not have time to discuss at length with the controller. Is the fine justified?

RolandP

Hello KH1954783

Whether the fine, which is actually rather a surcharge, is justified, can only be answered by the responsible department dealing with travel without tickets. You have to reach out to the phone number which is mentioned in the lower part of the receipt that you have received for travelling without a ticket. What concerns travel on an SBB service, see: Help with travel without a valid ticket or with only a partly valid ticket | SBB help & contact

As I mentioned previously, we are unable to judge your case. From the tariff (Übersicht der Tarife und Vorschriften - Alliance SwissPass) perspective, the fine is justified as you are clearly required to check in before boarding a public transport service, and this is valid no matter whether you have travelled on a day pass or not. You must be able to show a QR code during ticket check, which acts as justification that you have checked-in successfully.

Kind regards,
Roland