TWINT Payment processed twice

Luisa1 · 2023-07-18T18:17:50+00:00

We are so glad you are here! Exchange your ideas and connect with other passengers, share your expertise, ask or answer questions! Stay tuned.

Luisa1

Hi All

i have purchased a daily card as guest (because with the swiss pass it would give me error).
I have processed the first payment with TWINT but it looked like the payment hadn’t gone through so I paid a second time.
Now I have double payment in my TWINT Account. How can I get it refunded?
Thanks a lot

RolandP

Hello Luisa1

For privacy reasons, we are unable to process your request through this platform.

Kindly seek advice by calling the SBB Contact Center: 0848 44 66 88 (CHF 0.08/min.) | from abroad: +41 51 225 78 00, (available 24/7, waiting times may occur).

Best regards,
Roland