Saver Day Pass Refund Request

KYUNGJAE · 2023-07-18T14:18:54+00:00

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KYUNGJAE

I purchased the wrong Saver Day Pass ticket and requested cancellation.
I made a request to the customer center email, but it is not being processed.
I plan to repurchase at another time, so please process it as soon as possible.
Ticket-ID:

(SBB Admin: personal data deleted. Reason: SBB Community is a public forum)

RolandP

Hello KYUNGJAE

Kindly note, Saver Day Passes are only refundable given you sent the refund request within 30 minutes from the time of purchase, and in addition, provided it was bought as registered customer.

Refund requests made at a later stage, or for Saver Day Passes bought as guest, are not taken into consideration as they are non-refundable.

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html#anchor2

Kind regards,
Roland