NicolasK
Hi Nicolas,
Thanks for your message.
I think there is some miscommunication on my request. Let me explain it again in details:
I booked mine and my wife 4 days travel pass 4 days back. After payment i checked my wife Name is wrong in Travel as per passport. In my wife travel pass Name showing “Avinash Katyal” but as per her passport Name is “Avinash Kaur”. After this mistake i contacted customer support and sent them an email regarding this issue.
Yesterday i got an following email from support:
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Ref: CC10189581 / 132780721
Dear Mr. Katyal
Thank you for your query.
The personal details on the Online/Mobile Ticket must correspond with the particulars of the travelling person. If another person is travelling you need a new ticket.
Please book your trip with the correct details again under www.sbb.ch/en (or with the application SBB Mobile) and forward us the new order number before the beginning of the validity by e-mail.
On receipt, we will cancel the order 132780721 and refund the amount of CHF 271.00 to the payment card used for the purchase. This includes a fee of CHF 10.00.
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After this email yesterday i again booked my wife Travel Pass online but payment is deducted from my Bank HSBC Credit Card but my Travel pass is not booked. I contacted with Bank Support and they said Transaction is successful.
Kindly cross check the last transaction made through my account. I paid via HSBC Bank Credit card yesterday. Please cancel this transaction and send me Travel Pass with correct Name.
Regards
Raman