Need to cancel my ticket

HaraJuneOh

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Hi,

I want to cancel my ticket and get refund.

Yesterday, I bought a wrong ticket through the SBB app. by my mistake.

At that time, I just wanted to show my friend how much is the ticket from Zürich to St.Gallen, because we’ve talking about what shall we do on May 20th in Zürich.

Actually, I already have a saverdaypass for this day(Ticket-ID:712454145452 Reference nr.:08413860) but my friend does not. So I recommend to go to St.Gallen by supersaverticket to my friend and show how much is it….but when I just choose the ticket and logged in, it just paid right away………………..

So…..can I cancel this ticket(Zürich-St.Gallen) and get refund?

SamanthaAd

Hallo HaraJuneOh,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

For tickets obtained at the station or by post please print out your refund request (PDF document) on that website and send it to us by post:

SBB Contact Center
Refunds rail.ch
Spitalweg 19
CH-3902 Brig-Glis

Conditions:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/general-terms-and-conditions.html

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day
Kind regards

SamanthaAd