refund inquiry

HYUNSUNCHOI

I purchased ticket (order no. 478079908, ticket ID. 433271217021, Reference nr. 16826576)

but I want to refund.

(because, I didn’t know supersaver ticket. I want re-purchase supersaver tickets instead individual tickets.).

I will wait your reply. thank you

My email address is gustjsv@naver.com

SamanthaAd

Hallo HYUNSUNCHOI,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

For tickets obtained at the station or by post please print out your refund request (PDF document) on that website and send it to us by post:

SBB Contact Center
Refunds rail.ch
Spitalweg 19
CH-3902 Brig-Glis

Conditions:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/general-terms-and-conditions.html

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day
Kind regards

SamanthaAd

HYUNSUNCHOI

SamanthaAd

I sent the refund form.

How can I check the reply?

SamanthaAd

Hallo HYUNSUNCHOI,

The request form will be processed in the next few days. You will receive a direct answer by e-mail. At the moment our volume of work is very high. Please be patient.

Have a nice day

SamanthaAd