hello I’m jeonghyeon jang from South Korea. I bought supersaver ticket (5.3 7:02am from zurich hb to interaken west ) but I missed train because of flix bus. So I bought new indivual ticket( same route) for next train. I know that when I have this situation, I can get refund of one ticket. So I want to know how to I refund it. Thank you![6CA6339C-93B0-4908-AA31-14A13853555C.png](https://static.community.sbb.ch/2023-10-30/1698625891-101089-2267i2cd7c2f92ce952a4.png "6CA6339C-93B0-4908-AA31-14A13853555C.png") ![5623771E-DEB1-4E3B-8A8F-957EAC42B66E.png](https://static.community.sbb.ch/2023-10-30/1698625891-623957-2269iabb6cb921b8fcedd.png "5623771E-DEB1-4E3B-8A8F-957EAC42B66E.png") ![33CD9DF1-4717-4201-9144-884BE07467ED.png](https://static.community.sbb.ch/2023-10-30/1698625892-120714-2268i1ea383d523a77845.png "33CD9DF1-4717-4201-9144-884BE07467ED.png")

Hello @"유재민"#p34669 Thank you for your request. You can find the refund request form here: [https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html](https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html) I wish you a nice day. Best regards, MarinaZ

refund request

유재민

hello

I’m jeonghyeon jang from South Korea. I bought supersaver ticket (5.3 7:02am from zurich hb to interaken west ) but I missed train because of flix bus. So I bought new indivual ticket( same route) for next train. I know that when I have this situation, I can get refund of one ticket. So I want to know how to I refund it. Thank you6CA6339C-93B0-4908-AA31-14A13853555C.png

5623771E-DEB1-4E3B-8A8F-957EAC42B66E.png

33CD9DF1-4717-4201-9144-884BE07467ED.png

MarinaZ

Hello 유재민

Thank you for your request.

You can find the refund request form here: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

I wish you a nice day.

Best regards,

MarinaZ