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Error in the process of purchasing ticket charged me twice.

Dear the relevant person,

Hello. I purchased a Saver Day Pass for 24th of April.

However, the page showed me “error for the enquiry” and “payment is failed” repeatedly, every time I tried.

So I just gave up. However, after that more than 4 times of things, I got the message that you charged me twice.

Please refund one of it and I will thank you very much.

Best Regards,

A customer

Thank you for your query.

Please contact directly our ticketshop by e-mail: ticketshop@sbb.ch.

I wish you a nice day.

Greetings,
FatimaH