Questions about cancellation

AnotherD

My name is Euna Kim who have booked SBB.
This is my information of reservation.

1. 03.04.2019 Basel SBB-> Interaken Ost

Ticket ID: 457237971599(Kim Chunghun), 122697403689(Kim Euna)

2. 05.04.2019 SAVER DAY PASS

Ticket ID: 988704317839(Kim Chunhun), 691149944537(Kim Euna)

I really really wanted to go on a trip to Switzerland, but I couldn’t because of sudden pregnancy. In addition, my doctor does not recommend traveling abroad and taking a long flight. So I have to cancel my booking, and I aleady canceled my Flight to go to Switzerland from South Korea.

I have made a reservation as non-refundable option, but I ask if I can make a full or partial refund considering my situation. If you need the doctors’ certificate, I will send it also.

I hope you would agree with me and refunding shortly.
I would request your generous understanding for this concern.

BrendaD

Hi AnotherD

Thank you for your query.

Please note that the community is not the right canal to ask for a refund or exchange.

I suggest you to contact directly our Contact Center email (with your Doctor certificate): ticketshop@sbb.ch

Congratulation and hope to see you in Switzerland with your family soon.

Regards,

BrendaD