Dear enghuei,
Thank you for your query.
With your data we haven’t found any order.
Order without login:
If you have placed an order without logging-in, we require the following particulars via email to ticketshop@sbb.ch:
- What are the first six digits and the last four digits on your credit card:
OR
Transaction-ID from PostfinanceCard:
- Purchase on SBB.ch or SBB Mobile:
- Amount in CHF:
- Order date/time:
- E-Mail address (with which you have ordered the ticket):
- Name of orderer:
Order with login (recommended):
If the order was placed by logging-in, then the Online Ticket is still at your disposition under www.sbb.ch/en - Login. In case the just placed order cannot be found under “Orders”, then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.
I wish you a good day.
BrendaD