Thank you for your order.
The photo we received could not be accepted for the following reason: ↓
Background not suitable “must be monochrome and without shadows”.
Image with too low contrast or out of focus
Face cutout too large
Face cutout too small
Face detail not centered
Spots, dots, shadows or marks on the photo
Photo too dark
To create your SwissPass, we need a new photo.
To upload a new photo, log in at swisspass.ch (your customer number XXX -XXX-XXX -XX). Please select “Card” in the menu. As soon as you click on “Upload photo now”, a map of Switzerland will appear and the display will show “Drop your photo here” or “Select”.
If the upload function is not available, we will be happy to send you a link via SMS. Please call us at 0848 44 66 88 (CHF 0.08/min.) //ADDED: from abroad: +41 51 225 78 00 (available 24/7, sometimes you may be required to wait). You can find the requirements for your SwissPass photo at swisspass.ch/picture
Have a nice day. Kind regards Giuseppe