For Refund

Dear Mr/Ms,

Nice to meet you.

I had purchaed 2 tickets from Lausanne to Geneva on 5th Aug. 2018 from your web site as attached.

And I got to cancel my tickets on 6, Sep. 2018 at Lausanne Station as attached.

But I did not get a refund from you yet.

I need to get a refund and wish to know why you did not refund it.

I am looking forward to receiving your answer ASAP.

My e-mail address is ykjo44@hanmail.net.

My phone no. is +821089522069.

Best Regards

YoonKyeong JO

Hi YJ

We kindly ask you to contact ticketshop@sbb.ch directly.

Please also submit your order number so that we can process your request.

Kind regards
SandraI

Dear Ms. Sandral,

Nice meet you.

My Ticket-IDs are 588969628820 and 418445701050 as follows.

The receipt for the refund received at Lausanne Station is the third picture.

I attached three picture files below.

Please review and reply.

If you need my purchase receipt I will send it.

I will wait for your reply

Best Regards

YoonKyeong JO

Ticket-ID 418445701050.jpgTicket-id 588969628820.jpgRefune Receipt.jpg

Hi YJ

Please send your request to ticketshop@sbb.ch. We can’t do anything through this platform.

Thank you for your understanding.

Kind regards
SandraI