Dear Mr/Ms,
Nice to meet you.
I had purchaed 2 tickets from Lausanne to Geneva on 5th Aug. 2018 from your web site as follows.
- Ticket-ID; 588969628820 / 418445701050
And I did to cancel my tickets on 6, Sep. 2018 at Lausanne Station as attached.
But I did not get a refund from you yet and I need to get a refund CHF44.00.
I wish to know why you did not refund it up to now.
I am looking forward to receiving your answer ASAP.
My e-mail address is ykjo44@hanmail.net.
My phone no. is +821089522069.
Best Regards
- 10. 26
YoonKyeong JO
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