guilhermebranca Hi Its possible to antecipate a ticket that I baught? How can I do it online? The SBB encounter is closed. Thanks Guilherme.
ManuelaPf Hello guilhermebranca If you purchased the ticket online, please contact our online/mobile support. (ticketshop@sbb.ch or 0848 44 66 88). So, they can check if the ticket is exchangeable. Refund request form for tickets purchased online/with the SBB Mobile app and special offers: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html If you bought the ticket at a ticket machine or at a ticket counter, contact a ticket counter directly. Kind regards ManuelaPf