Swiss pass and passport issue

Kent

Dear SBB. ch.

Hello,
I will travel to Switzerland next week.

But is was my mistake to input the passport number with wrong order in the Swiss pass.
The correct one shall be “G12320576”, but I input “G12320675”, but all other information: first name, last name and country are all correct.
So how would you check it out?I just wonder if I could use this Swiss pass.
Very sorry about the mistake made and hope to get your reply soon.

Thanks and Best Regards

SandraI

Hi Kent

The details displayed on the ticket must fundamentally correspond to the particulars of the person travelling on it.

I recommend you to contact your nearest manned SBB railway station before departure and present an official document (passport, ID card or driver license). Hand written alterations on an Online Ticket may only be carried out by SBB sales staff.

Kind regards
SandraI

rwandantall

Hello Kent

Thank your for your inquiry. If we prove the card is defect, we can order a new card free of charge.

I wish you a pleasant day.