Payment method adding problem

JinSeokLee

Hello! My name is Jin Seok Lee from Republic of Korea. I am going to book several tickets to visit Swiss. But when I reach to payment section, I try to add my check card to pay, but error has occurred. Even though I type it correctly. The error code is DTR- 1403.

ManuelaPf

Hi JinSeokLee

Please contact our online/mobile support directly so that my colleagues can control the case with you. Call +41 848 44 66 88 or send an e-mail to ticketshop@sbb.ch.

Kind regards
ManuelaPf

Eunjieunji

ManuelaPf Hello! I also have a problem of adding payment method. Other cards are added, but the card that I want to use is not added especially. The app said ‘authorization error’ and error code was DTR-3. And the card company said the card I want to use doesn’t have matter.

NicolasK

Hi Eunjieunji

Thank you for your request.

The following payment options are accepted:

Mastercard.
Visa.
American Express Schweiz.
Diners Club.
MyOne.
TWINT.
Apple Pay.

For more information about your credit card, please contact directly your card company.

Best regards
NicolasK