Paid twice for a single Half-tax card, can I get a refund?

D-Type · 2023-07-12T17:44:34+00:00

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D-Type

I appear to have paid for my halb-tax card twice, the second payment was a day after the first.

I’m not sure how this happened, probably I did it by accident, but shouldn’t they do a duplicate check?

Either way, any idea how I get a refund of one of the payments? (Or find out if the card will now last for 2 years?)

Thanks for any advice.

FatimaH

Hello D-Type

It is best to check directly at the counter or by calling our Contact Center on 0848 44 66 88 if the booking has actually been made 2 times.

I wish you a good day.

Kind regards,
FatimaH

D-Type

FatimaH

Thanks for you thoughts. I’ll give that a try, I assumed that the desk people would just tell me me go online to resolve it, but SBB don’t seem to have an online solution!

Reading the bill they originally sent me, it has a QR code for scanning, which I must have scanned and paid manually, and that was the day before it said it would automatically renew it anyway. At least that is what it looks like from the bank statement, two payments on consecutive days with different booking text.

D-Type

I visited the local station ticket office and they sorted it out immediately, very happy with the service.