Paid for tickets but not received email

mb91 · 2023-07-11T19:04:26+00:00

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mb91

Hi, I just bought return tickets from Basel SBB to Milano Centrale - the money has apparently left my account but I have not received anything by email. My email was entered correctly. I did not login as the website encountered an error whenever I tried.

Tickets were outbound Fri 28th July dep 12.28, inbound Tuesday 1st Aug dep 18:20, direct. With the halbtax. 140 CHF total.

Is there anything I can do? Firstly to get the funds back and secondly to book the tickets. (I am unwilling to use trenitalia as it does not allow me to input the halbtax).

Thanks,

Matt

MelanieD

Hello mb91,

Thank you for your request.

For privacy reasons, we can not handle such a case in social media.

Please call us in such a case so that we can analyze the case for you:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

Have a nice day
Greetings MelanieD