error SOAP: Server (ID: D+bPAMK)

woip33

Lost an hour trying to buy a ticket using the SBB mobile app. At first, the credit card would not link with the app despite being correctly associated in the sbb.ch web app.

When finaly after many login/logoff the desired ticket is proposed for payement the system lures you with a reduced “day ticket” that ends up with the error code SOAP: Server (ID: D+bPAMK).

If you purchase full price, no error! what a dishonest service

Everybody around me has stopped using the sbb mobile app for ticket purchase.

I understand that a competitive Bus City to City service is coming soon,

I am looking forward to this new service so as to escape from the rip off

SandraI

Hi woip33

I’m sorry that you’re not satisfied with our services.

A few days ago there was actually an error that the saver day pass was mistakenly displayed. The problem has now been resolved and should no longer occur.

I recommend you to contact our support by e-mail (ticketshop@sbb.ch). We require the following additional information in order to analyse your problem:

Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile is installed on your mobile phone?:
Time of the incident (date/time):
Detailed problem report (including screenshot if possible):
Steps executed until the error appears?

Which schedule has been selected?
Which ticket has been selected (class, outward/return, full-/half fare)?:
Amount of the purchase?

We hope to regain your confidence in us.

Kind regards
SandraI