Error code TIF-2000 (ID: D/WvA7Q)

Vittorio

Purchase ticket Failed. On android Telefone, Tried many times always the same problem.

What this means?

SandraI

I’m sorry for the problems with our mobile app.

In order to analyse the problem, we kindly ask you to write an e-mail to ticketshop@sbb.ch and to forward us the following information:

Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile is installed on your mobile phone?:
Time of the incident (date/time):
Detailed problem report (including screenshot if possible):
Steps executed until the error appears?
- Which schedule has been selected?
- Which ticket has been selected (class, outward/return, full-/half fare)?:
- Amount of the purchase?

Thanking you in advance for the effort.

Kind regards
SandraI

@Vittorio

Vittorio

SandraI Tried again few hours later and worked. So at te moment no more problems with the App.

Vittorio

SandraI Few hours later was working again.

TK1

SandraI It would be a great deal, if the solution could be published. Thanks a lot.

TK1

It would be a great deal, if the solution could be published. Thanks a lot.

schwarzd

Hi TK1,

This is a 5-year-old post, there have been numerous new versions and updates for the SBB Mobile app in the meantime.

Best regards, Daniel