Hello jungaelee
Thank you for your request.
Unfortunately, we haven’t found a reservation with your name. Normally, if you haven’t received the ticket it is not debited your credit card. Please check today in the evening again your creditcard details if the amount is still debited on your credit card. If the amount is still debited on your credit card, please contact our Online Support: ticketshop@sbb.ch.
I wish you a nice afternoon.
Kind regards,
MarinaZ