I purchased my ticket, but I didn't get an email.

YUNAAAAA

I bought a ticket as a non-member.

However, the ticket did not come by email and the payment by credit card was approved.

Please check it.

17-Mar 13:59 Basel → Interlaken Ost
2 Adults Super Saver Ticket

YURIM JO

YUNA JO

MarinaZ

Hello YUNAAAAA With your names, I haven’t found any tickets in our system. In this case your credit card was NOT charged, but the money from the credit card is reserved and the reserved amount will be released. Sometimes it happens that the amount is reserved for a transaction, but after a while the system recognizes that there isn’t a valid transaction, it give the amount free. We recommend the following possibilities: - place a new booking online using a different PC/web browser - place a new booking online using another credit card - purchase the tickets at a SBB railway station in Switzerland For more help, you can contact our Ticketshop Support by e-mail: ticketshop@sbb.ch or by phone: 0848 030 030 (from Mo- Fr 9:00-18:00 / Sa-So 09.00-12.00 & 13.30-16.30) Kind regards, MarinaZ

fabianduncan

I purchased my ticket, but I didn’t get confirm which delayed course me to loose my train