Hi miha
First of all, we recommend you to check the spam folder of your mailbox. If you still can’t find your tickets, please send an e-mail to ticketshop@sbb.ch and submit the following information:
What are the first six digits and the last four digits on your credit card?
E-Mail address (with which you have ordered the Online Ticket):
Order date:
Name of orderer:
Stretch from/to:
For urgent queries/orders we recommend that you contact the RailService by telephone under +41 900 300 300 (CHF 1.19/min).
Kind regards
SandraI