Hii, I brought 2 tickets for two adults on the website for 390 CHF but checking the receipt they sent to me that they have charged me 436 CHF. Please see below a screenshot of the tickets I brought. ![Capture.PNG](https://static.community.sbb.ch/2023-10-30/1698625937-504462-1286i125688e60d821506.png "Capture.PNG") I tried to contact them though the phone number on the online ticket, but it is non English language at all. And I sent them email but no reply yet. How can I contact them to fix this discrepancy? Thanks

Hi @"DavideC"#p39403, Thanks for your reply. My order number is 119552420. Regards Ariel

Different price

Ariel

Hii,

I brought 2 tickets for two adults on the website for 390 CHF but checking the receipt they sent to me that they have charged me 436 CHF.

Please see below a screenshot of the tickets I brought.

Capture.PNG

I tried to contact them though the phone number on the online ticket, but it is non English language at all. And I sent them email but no reply yet.

How can I contact them to fix this discrepancy?

Thanks

DavideC

Hi Ariel

Please give us the order number you received. We’re trying to help you.

Regards
@DavideC

Ariel

DavideC

Hi DavideC,

Thanks for your reply. My order number is 119552420.

Regards

Ariel

Hi DavideC,

Thanks for your reply. My order number is 119552420.

Regards

Ariel

MarinaZ

Hello Ariel

Unfortunately, I can’t see why you had to pay more than it’s written on the website on your screenshot.

I saw that you are already in contact with our Online Support. Please look with them what we can do. The Online Support answer normally within 24 hours.

I’m sorry for the inconvenience.

Kind regards,

MarinaZ