I tried several times, but I had to make a non-member purchase because the SBB shop and the Swiss Pass login were not linked. The money was withdrawn from the account, but the purchase confirmation email did not come. The approval date is 2023.07.05, and the approval number is (redacted). Please check
One more. I made a day pass cilldren canceled because i bought two ticketsby mistake. Its number is (SBB Admin: redacted. Reason: SBB Community is a public forum). When can i get a refund? Thank you.