Betreff: compensation form

ivy1 · 2023-07-05T08:29:48+00:00

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ivy1

hi did you have your refund claimed？I’m suffering from the same issue and the call center can hardly get through…

MelanieD

Hallo ivy1,

Thank you for the request.

If it is a ticket for a trip within Switzerland, you can have it refunded using the form:Refund on tickets in Switzerland | SBB help & contact
However, if it is an international ticket you must contact us by phone:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

or if your calling from abroad:

+41 51 225 78 00

I wish you a lovely day
Kind Regards MelanieD