Jinkyoung I tried to purchase as a non-member, and the payment was made, but this page appeared. And no tickets were issued. Can I get a refund this? July 2nd 10:34 Payment/ From Zurichii > To Praha Night train. (Train departing at 7:59)
RolandP Hello Jinkyoung The payment probably failed. This thread might answer your query. https://community.sbb.ch/t5/Swiss-Travel-Pass-travelcards/Authorized-credit-payment-but-cannot-receive-the-ticket/td-p/57120 Kind regards, Roland