Refund

HyunjinKim · 2023-07-01T08:16:54+00:00

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HyunjinKim

I and my three companions were scheduled to take a train departing from Lyon Station in Paris at 7:22 today and arriving at Basel SBB Station. To this end, while traveling by Uber, I suddenly had a flat tire and was unable to board the train due to a delay of about 40 minutes from the scheduled time. We didn’t expect this to happen, and we couldn’t cancel the tickets that we had previously paid 49 euros each. Also, I had to pay 137 euros each to buy a new ticket. This was not caused by our fault, and it was very sudden and embarrassing that the price of the new ticket was surprisingly higher than the previous one. If you understand our situation, can we get a refund on the price of the existing non-boarding ticket? Or please let me know if there is any possibility of any other compensation.

RolandP

Hello HyunjinKim

Provided your original tickets were issued by SBB, can find the refund policy here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-international-tickets.html

If you bought it from another provider, you have to reach out to them.

As I assess the situation, there is no refund possible as the flat tire was caused by a third-party provider and is therefore not the fault of the railway either.

My advice: check with your travel insurance or Uber for any a compensation.

The final decision on any refund lies with SBB provided you bought the ticket with SBB at all.

Kind regards,
Roland