GA subscription doesn't allow to buy a ticket

EliaPellizzaro · 2023-06-27T06:27:19+00:00

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EliaPellizzaro

I tried to buy a ticket from SBB app. When I try to pay the app says that I cannot pay because my GA subscription already cover my travel.

However, my GA will starts its validity only 2 days after.

I don’t have a GA manually selected.

I have a half fare subscription that is presently active and valid.

How can I be able again to pay the tickets?

RolandP

Hello EliaPellizzaro

This is a technical glitch and SBB is aware of it.

You can work-around this if you add yourself as co-traveler with half fare card, and buy tickets as co-traveler. See the Profile tab to add a co-traveler.

Kind regards,
Roland

EliaPellizzaro

RolandP

Thank you Roland.

I also did that today and I think that it is unfortunately the only solution now.

Best regards,

Elia