Online purchase

Berna-Duna · 2023-06-26T15:59:48+00:00

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Berna-Duna

Earlier this month I bought a ticket from Zermatt to Milan Centrale, but it was a one time purchase without any identification, as I was not connected to my SSB account.

I entered my email address and card details, and the purchase was processed, but I didn’t receive any king of confirmation via email, or reservation number. However, I was charged for the ticket on my credit card.

There is any way for me to get a hold of the ticket, or any information related to it? Or even have the refund for this purchase?

RolandP

Hello Berna-Duna

Are you certain that the payment was processed successfully? Please check again your credit card account. During a purchase, the amount is reserved on the credit card (which looks like it was charged) and is again released / paid back in case of unsuccessful payment. To assure a successful payment, your credit card has to support 3D secure ID.

In case you say the payment was successful, are you certain to have entered the correct e-mail address and the purchase confirmation did not end up in the SPAM folder? There is *always* a purchase confirmation e-mail sent upon successful payment.

For further clarifications, please call the SBB Contact Center on +41 51 225 78 00. For privacy reasons, help concerning purchases cannot be provided through this platform.

Kind regards,
Roland