I requested a refund on the app, but I didin't get a definite answer, so I'm as…

Yojeong · 2023-06-23T03:05:29+00:00

We are so glad you are here! Exchange your ideas and connect with other passengers, share your expertise, ask or answer questions! Stay tuned.

Yojeong

I requested a refund on the app, but I didin’t get a definite answer, so I’m asking for confirmation

Hi, I’m Hyojeong.

I requested a refund on the app, but I didin’t get a definite answer,

So I’m asking for confirmation.

First of all, I received an email on Monday that I received a request.

The contents of the mail are as follows.

If the refund conditions are met, they will issue the credit using the payment method used for the purchase without further notice,

Otherwise they will inform you of an email that the refund request cannot be considered.

But, The ticket on the app only says that it has been requested, but there is no word that it has been refunded, and no email has been sent to me that it is not refundable.

Currently, we have not received an accurate answer.

Hopefully, I’ll get a refund,

I hope the current no news means that a refund is possible.

You’re very busy, but Could you check if a refund is possible?

Thank you.

RolandP

Hello Yojeong

If you want a definite answer concerning your request, you have to call SBB: +41 51 225 78 00. There is no treatment of your request through this platform, for privacy reasons.

What ticket type do you want to refund?

Kind regards,
Roland

Yojeong

RolandP

Hello. I am Hyojeong.
I purchased Savor Day passes and Super Savor tickets a last week.
Unfortunately, I purchased tickets in duplicate because I confused the Super savor tickets with the Savor Day passes. I made a mistake.
Can I get a refund 3 existing “Savor Day Passes”?

If I keep the existing reservation, I have to waste money with the same tickets on the same time.
Please, I ask for your mercy.

Also, in the answer above, I heard that refund is not possible on this platform, so is there any way to get an accurate answer other than call? I’m worried about the cost because it’s an international call. I would appreciate it if you could let me know if there is any other way.

Yojeong

If I keep the existing reservation, I have to waste money with the same tickets on the same time.
Please, I ask for your mercy.

NicolasK

Hi Yojeong

For data protection reasons, we do not have information about our customers’ orders via the Community. So we can’t give you any information.

As a general rule, saver day passes are not refunded. If you can’t call us, I recommend that you contact us using the contact form here. My colleagues will get back to you.

I wish you a nice weekend.

Kind regards
NicolasK