I requested a refund on the app, but I didin’t get a definite answer, so I’m asking for confirmation
Hi, I’m Hyojeong.
I requested a refund on the app, but I didin’t get a definite answer,
So I’m asking for confirmation.
First of all, I received an email on Monday that I received a request.
The contents of the mail are as follows.
If the refund conditions are met, they will issue the credit using the payment method used for the purchase without further notice,
Otherwise they will inform you of an email that the refund request cannot be considered.
But, The ticket on the app only says that it has been requested, but there is no word that it has been refunded, and no email has been sent to me that it is not refundable.
Currently, we have not received an accurate answer.
Hopefully, I’ll get a refund,
I hope the current no news means that a refund is possible.
You’re very busy, but Could you check if a refund is possible?