Train ticket payment confirmation

sritanu

Hi Team,

I have paid for 2 train tickets from Zermatt to Milan, online using my swisspass member id today.
As per the ticket collection rule, I am supposed to show an order id at the ticket counter and get my ticket.
But even after my payment got confirmed, I didnt receive any payment confirmation email from SBB and I don’t even see any invoice or booking receipt under ‘my orders’ or invoice detail.
I need some kind of confirmation about this ticket to show in my VISA application. Please help!

RolandP

Hello sritanu

Are you sure the payment was successful? If the amount appears on your credit card account, this does not mean the payment was successful. It could well mean a reservation of the amount. Check again your credit card account to see if the account is still present? Usually, the amount disappears again after a few hours in case oof unsuccessful payment.

For a successful payment, you must use a credit card that supports 3-D secure, and you will receive a confirmation e-mail after purchase.

If the payment still fails, you could book the same trip with Trenitalia, the Italian railways: EN - Trenitalia

Kind regards,
Roland

sritanu

Thank you Roland for taking out time to reply. Much appreciated.

So, Yes, the amount was refunded back to my card in 3 hours. So here are my 2 cents about what might have happened.

So, Once I finalized on the train and was about to make the purchase and I was on the payment gateway page, I thought to check another train in a different time on same day and compare their prices. So, I opened a new tab with sbb.ch and went ahead with purchasing the ticket for a new train. And SBB.ch does not like that. It puts up a message on any existing tab that you have opened the website on some other tab as well and wants you to close it.

Unfortunately I was exactly doing this. I went ahead with the new tab and went till the payment page for this as well and found out that the price is more. Now, I went back to my old tab and filled in my card details and made the payment (but little did i know that the underlying sbb tab might have already released that ticket the moment I switched to another sbb tab). I know it might be getting technical over here. But I believe that’s the reason why my payment was made but against no existing ticket and it took them 3 hours to automatically send back my amount. And i was horribly searching for my ticket under my orders and emails etc.

Lesson learnt well! Today I did book a train using just 1 SBB browser tab and it worked smooth for me.

I you have read till here..thanks for your patience as well. Have a good day ahead!