Easy Ride works but has error when ending the trip

melocoton · 2023-06-21T15:05:35+00:00

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melocoton

Starting a trip with the widget works normally, but when I end the trip oftentimes there’s an error where it says the trip was too short. I’ve received a warning that I shouldn’t start and end the trips immediately at the same spot, I suspect because of this. But that’s not what I do - I start the trip at point A, go around during the day, and then end the trip after I come back to point A in a few hours, but the error still happens often.

What could be the cause of this? I don’t want my account to be blocked because of a problem with the SBB Mobile application.

AuroraD

Hello melocoton

I would recommend you to try starting the trip on the app directly. Then you could check if the error comes another time. If yes you can unstall the app and then you can download it.

If the problem still occurs you can contact us by phone.

Greetings, AuroraD.

melocoton

Sorry, by “starting a trip with the widget” I meant directly in the app. I start the trip by opening the app and swiping the “Start” circle to the right, but the always still occurs often.