hello. CS006335836 I am contacting you because my refund request has not yet been processed. When will I get a refund? ![F6DF12CF-B204-40A2-B970-0737FCFBF853.jpeg](https://static.community.sbb.ch/2023-10-30/1698625486-878346-6462i927b3068efe535a8.jpg "F6DF12CF-B204-40A2-B970-0737FCFBF853.jpeg")

Refund inquiry

hello. CS006335836 I am contacting you because my refund request has not yet been processed.

When will I get a refund?

F6DF12CF-B204-40A2-B970-0737FCFBF853.jpeg

Hello Leeki

The processing time can take up to 15 days. Please check your card statement afterwards.

Kind regards,
FatimaH