Thank you for your request.
The amount has been reserved and will again be released in 3-10 Days in case the payment failed.
If you still see the amount debited from your account within the next 10 days, please contact us:
Tel. 0848 44 66 88
(available 24/7, sometimes you may be required to wait)
I would recommend that you send this case directly via the following link because we don’t have an email adress: Claims and complaints | SBB help & contact
I wish you a lovely day
Kind regards Melanie D