Reservation not successful, only payment processed. Need assistance.

YOUNGHWA · 2023-06-18T16:07:49+00:00

We are so glad you are here! Exchange your ideas and connect with other passengers, share your expertise, ask or answer questions! Stay tuned.

YOUNGHWA

I have encountered the same issue three times where only the credit card payment goes through, but the ticket reservation fails. Even after changing the card, the problem persists. I would like to request a refund for the incorrectly authorized credit card payments. Could you please assist me in finding a solution to make the reservation successfully? Your help in enabling the reservation would be greatly appreciated.

AuroraD

Hello YOUNGHWA

Please contact us by phone if it still does not work, as there can be several reasons and we cannot offer you the support you need.

Greetings, AuroraD.

inyung0224

I’m having the same problem. I’m looking for a solution.

YOUNGHWA

AuroraD Since making an international call would incur long-distance charges, I would appreciate it if you could provide guidance or send me an email regarding what steps I need to take. Thank you.

AuroraD

Hello YOUNGHWA

Normally it works, maybe it’s a problem with your international card. We can’t help you through chat with that.

Greetings, AuroraD.

MelanieD

Hello @inyung0224,

Thank you for your request.

In such a case, the amount will not be debited but only reserved and you should receive a refund within the next 3-10 days.

If you have already tried to make a payment with several payment methods and it does not work, please contact your bank.

If you still see the amount debited from your account within the next 10 days, please contact us:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

Or contact us via form: Claims and complaints | SBB help & contact

I wish you a lovely day
Kind Regards MelanieD