I bought the ticket under by account, but the order did not appear on my order …

Davit_Chokheli · 2023-09-19T21:34:30+00:00

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Davit_Chokheli

I bought the ticket under by account, but the order did not appear on my order record.

I bought the ticket online under by account, but the order did not appear on my order record.

Any case, the payment was successfully delivered.

The web report about purchase was received as well, this report was saved for case.

And then I was kicked out of my account. Guess, some web-glitch happened.

After relogging, I found that this recent order had disappeared from my list.

Currently I have only web report of purchase and nothing else. Never got the tickets by e-mail.

Could you, please, advise me how to solve this problem?

ps: Can provide my order number in case of request.

RolandP

Hello Davit_Chokheli

You have posted your question in the German-speaking SBB community, while there is an English-speaking community. And, your topic is frequently discussed there:

https://community.sbb.ch/?category.id=sbb_en&profile.language=en-gb

A successful ticket purchase is always completed and confirmed by a purchase confirmation sent by email. Have you received one? Did you enter your e-mail address correctly, and did you check your SPAM folder?

The fact that the amount was charged on your credit card does not necessarily mean a successful purchase; it can be that it was reserved and will again be released in a few hours.

Please check with the SBB Contact Center by phone (+41 51 225 78 56) if you are certain that the purchase was successful. For privacy reasons, we are unable to assist you through this platform.

Kind regards,
Roland