Wrong payment

sujin · 2023-06-12T13:44:54+00:00

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sujin

Hi.

I bought 3 train ticket right now from grindelwald to zermatt on 16.oct.2023.

The credit card payment 156CHF has been completed(already paid),

but I cannot find my ticket in SBB app anywhere.

So please check my ticket, I want to refund for this.

If this problem will be solved, I will try to buy ticket again.

Please reply as soon as quickly.

RolandP

Hello sujin

Have you received an e-mail purchase confirmation?

If not, and the SPAM folder dies not contain the e-mail either, the purchase was definitely not successful; as a result, the amount debited on your credit card was only reserved and will again be released in the next hours. Kindly check your credit card statement again and reinitate the purchase.

Kind regards,
Roland